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So this place is terrible ... And over priced ...?
I'm a new patient. I haven't gotten any treatment there yet. I just wanted to say that my visit there went great. Dr. A and the whole staff are very nice. They all took the time and explained everything in detail and were able to answer any questions or concerns I had. Thanks to for making it a comfortable experience.
MoreThis dental group is fantastic in everyway. The treatment from all the departments and staff was exceptional from the front desk to the dentist. All the recommended treatments are explained fully along with the time frames on which each procedure should be performed. They give you all the different options for the same procured so you can decide which is beat for you. The front desk goes over all the pricing for the procedures and offer information regarding discounts available for those without dental insurance. Thank you all for the best dental experience I have ever had!
MorePlease listen to the reviews. I went in once for a teeth cleaning and was told I needed two fillings - no problem there. However I was unable to follow through with the appointment for the fillings because an emergency came up. Nonetheless, they submitted the services to my insurance company, the services they never did, and submitted the unpaid balance of $40 to a collection agency. Have tried to call them multiple times to clear it up but A) they don't answer; and B) the voicemail box is full so I can't leave a message. Just go somewhere reputable, really not worth the headache.
MoreFantastic. I've been going to Aspen Dental for about three years and they continue to impress me. Every single person is competent, friendly, and answers my questions in detail. From the receptionist to the dental hygienist who did the cleaning (I actually enjoyed the in depth but gentle cleaning!) to the general dentist who looked over x-rays and checked for cavities to the hygienist who brushed, flossed, and added fluoride, it was an enjoyable experience. I know, it seems strange to enjoy going to the dentist! I was also very pleased with the number of women of color employed at my particular location (as dental hygienists as well as general dentists), which was beautiful to see and may be part of the location's business model that made my visit so successful.
MoreEveryone is always cheerful and very helpful. Very professional atmosphere
I have a lot of work to be done still,but so far I have nothing but praise for the whole team. From Dr. D to the office staff. They have all been wonderful to me. They worked for hours to get my first partial plate to where it was comfortable for me. I do mean all day even to remaking it the same day. WONDERFUL GROUP.
MoreCracked a molar on Sunday. Got in to see them Tuesday. It had been a while since I'd seen a dentist as I was traumatized from my previous experience. Ezra and Dolores (techs) did everything they could to make me comfortable, as my anxiety was palpable. No judgement at all, just constant reassurances and monitoring of my anxiety and pain levels. Dr. Durairaj (known as Dr. D) was absolutely amazing! She explained every step, showed me all the data (x-rays, etc.) utilized in making her diagnoses, as well as her recommended treatment options. Answered every question patiently, without rushing or being patronizing in any way. The procedure took longer than expected as my case was rather complicated. Her primary concern was that I not suffer. She and her team are well-trained, professional, and COMPASSIONATE. I will utilize them for all my future dental needs.
MoreI went into the office for a check up and received excellent service! The lady at the front was very friendly and welcoming. Ashley the person that took my x-rays and exam was very sweet and she explain everything to me as she was doing it. She made sure I understood the process in the office. Dr. Haynes OMG was the best doctor I have ever had in my life. She was very gentle and knowledgeable. She made sure I was comfortable and was made aware the reason of my visit. I am eager to start my treatment with this great team!
MoreGreat customer service! My first visit was pleasant and I felt assured that I was in great hands!
MoreSuch a great place. I went for a pain in my mouth and was very nervous. They made me feel calm and comfortable and helped me set up a plan that works for me. I'm very happy I made the decision to go there!
MoreGreat place to get dental work done! The staff was very friendly along with the hygienist and dentist were utmost professional and knowledgeable amongst the crisis. Definitely going to be returning in the future.
MoreAll the workers were super friendly! Thanks for being safe during these times!
Everyone I spoke with was nice and knowledgeable. I hadn't been to a dentist in years, but nobody made feel guilty or talked down to me.
MoreRevising this review because all of the staff, especially the doctor, was awesome. Front desk customer service with one woman in particular is what made me want to review/request that someone else help me on my first visit. Woman was being nicer to the person she was talking to on the phone than the person standing right in front of her. Waited about 20 minutes after my appointment time to be seen, even though they were calling and emailing me every week leading up to my appointment to verify that I was coming.
MoreThey have been just great. Staff do the best to you comfortable with all. Just be patient some time they have to make sure everyone is safe I would recommend my friend's. 😊👍
MoreI am a new patient & my visit went very well. The staff was friendly & knowledgeable. I enjoyed my first visit & can't wait for my second. I would recommend Aspen Dental to all my family & friends.
MoreAbsolutely the worst customer service I’ve ever received. I had an appointment and waited an HOUR AND A HALF before the doctor even came to see me. I only went in for a checkup (should be about an hour, maybe less) and ended up being there for 2 hours and 15 minutes. They kept telling me to “hold on” and “wait 5 more minutes” and it got to the point where I was standing up ready to just walk out. The doctor finally came to me and spent less than 5 minutes, she didn’t seem like she cared about her patients. Complete waste of my time. They are super cheap for a reason. Bad service. Definitely go ANYWHERE else but here. Don’t waste your time or money.
MoreBeware of the 135 dollar toothbrush!!! I've seen used car salesman more honest than this place! The care was great but they add in a bunch of cost that isn't necessary then hit you with a big out of pocket bill .
MoreEveryone was super nice and took the time to actually listen and explain. The only thing I didn’t like was my son has Gingivitis and I was not allowed to go back there and watch them do the treatment. So while I was waiting he was done in only seven minutes. Then I found out they didn’t even floss his teeth. This was a $300 treatment. Parents should be allowed to watch all procedures especially if we are paying that much money. Now I just found out the very next day that have a health savings plan. Just found out the day after I paid $600 on treatment. So now I’ll see if they refund me my money and use my Ins savings. Post update later.
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